FAQ

Preliminaries

  • What exactly is Online Printing System?
  • How does it help my print business?

  • 24 HR Printing

  • Does Rayacom offer 24 HR Printing?

  • Products

  • How many products does your site support?
  • What options are availalbe for product design?
  • What is paper stock and card stock?
  • Explain the difference between glossy and matt paper stock.

  • Printing

  • What color formats are supported by your site?
  • What is the resolution of output file?
  • What printing method do you use?

  • Payments and Terms

  • What payment do we accept?
  • What happens to our deposit?
  • Does Rayacom accept refund?

  • Pricing

  • Are the prices listed on the site final? How do I know the total cost?




  • What exactly is Online Printing System?

    Online Printing System is a prepress process that bridges the gap between online digital content and commercial print production. The process allows a print house, a client or a graphic designer to create, edit, and approve computer-based online templates during the prepress phase. This process increasingly calls for a Portable Document Format (PDF) workflow environment with output provided by digital printing.

    How does it help my print business?

    This solution will make your company run more efficiently and profitably by streamlining your business processes, maximizing your resources and eliminating redundant operations.

    Does Rayacom offer 24 hr printing?

    Deadlines - When you're up against it...
    We understand that price is important, but we have also realized deadlines are sometimes more important.
    We have listened to our customers who need super fast turnaround, and we're happy to say we can now offer just that - 24 Hour turnaround on our Digital printing.
    Our Digital Printing is as good as Litho!
    Rayacom utilizes the most advanced digital print equipment. If you compare a sample of our digital against our litho work, you'll be hard pressed to work out which is which - even we still have to look twice!

    * 24 hour turnaround time is based on 24 hours from store closing time.
    ie. If you submit a file by 8am you will receive the order by the following day at 6 pm when the store closes. Turnaround time also is subject to review of artwork.

    How many products does your site support?

    The site currently supports eight major and popular print products as listed. We are shortly going to introduce more products like logos/mailing labels, vinyl stickers, catalogs, banners, calendars, door hangers and raised ink cards.

    What options are available for product design?

    There are three options for designing and customizing a product. Click a product on the left-hand panel and choose one of the options.
    1. Custom Design: lets you customize the products. Click it to open the design studio and use multiple tools to create your own design.
    2. Upload Design: using this option, you can upload your own JPG, JPEG, GIF, PNG, EPS, AI, PDF and PSD images.
    3. Browse Design: use this to select hundreds of pre-loaded templates. Work on them or customize them through our design studio.

    What is paper stock and card stock?

    The type of paper used for difference purposes is expressed in weight. In the countries following the European system, it is grammes per square metre (gsm or g/m2 or simply g) and in the US system it is Pound (lb). The paper used for writing/printing (letterheads and such stationery) is generally between 60 to 120 gsm (20 to 70 lb) and is called the paper or text stock. Anything heavier than this is considered the card stock, i.e. the paper used for business cards, postcards, greeting cards, etc.

    Explain the difference between glossy and matt paper stock.

    Coated papers are available in two finishes – glossy (shiny and smooth) and matt (flat and lusterless). Coated glossy papers reflect the light evenly so they are suitable for almost all types of printing jobs. Glossy papers have a good ink holdout, which is important for creating sharp, bright images.

    What color formats are supported by your site?

    Our system supports RGB (red, green, blue) for producing digital prints. We have accurately mapped color pallet to match RGB to CMYK (cyan, magenta, yellow, key) to ensure proper 4-color printing.

    What is the resolution of output file?

    300 dpi (dots per inch) is the resolution of the output PDF file.

    What printing method do you use?

    We use offset printing, which provides the highest quality of print material for both text and images.

    What payment do we accept?

    VISA, MASTERCARD

    What happens to our deposit?

    Any deposits place with Rayacom are held for 90 days from the date of deposit. Once the 90 days expires, the deposit is considered NULL.

    Does Rayacom accept refund?

    All refunds will be in the form of in-house credit toward your next print.

    Are the prices listed on the site final? How do I know the total cost?

    No, the price list indicates basic prices of products against the speculative quantities. The prices are calculated with regard to the most basic paper/card types, sizes and single side printing. As you know, the final printing cost depends on many parameters: paper/card weights or thickness (GSM/Pt), glossy or matt finish, 2 or 4 colors, square or rounded corners, single or double side printing, quantity, destination shipping charges and the mode of transport. Please use the indicative prices for calculating the basic cost. Once you place the order using the above parameters, we will quickly mail you the final, exact cost.